The satisfaction of our customers is a priority for us. If for any reason you are not completely satisfied with your purchase, you have the right to withdraw from the contract within 14 days from the date of receipt of the product.

Right of Withdrawal

1. Timing: You can exercise the right of withdrawal within 14 days from the date of receipt of the product.
2. Return of Goods: Items must be returned within 14 days of notification of withdrawal.
   Items must be returned in their original packaging, unused, undamaged and in resalable condition.
3. Return Costs: Return shipping costs are the responsibility of the consumer, except in the case of defective products.
4. Exclusions: Custom or made-to-measure items cannot be returned unless they are defective.

Procedure for Making a Return

1. Communication of Withdrawal: Write an email to info@carellaostuni.com indicating: Order number.
   Explicit declaration of intent to withdraw from the contract.
   Photo of the item (if damaged).
2. Confirmation of Withdrawal:
   You will receive a confirmation with return instructions within 2-3 business days.
3. Return Shipping:
   Please package the item securely to avoid damage during transportation.
   Send the package to the following address:
   Carella Ceramics
   35 Giuseppe Mazzini Street
   72017 Ostuni BR

Reimbursement

1. Refund Times:
   Once we receive your return or proof of shipment, we will process your refund within 14 days .
2. Refund Policy:
   The refund will be made using the same payment method as the original purchase. It may take an additional 5-7 days for your bank to complete the refund.

Important Notes

We recommend using a trackable shipping service for returns, as we cannot be held responsible for packages lost or damaged in transit.

For more information, contact us at info@carellaostuni.com .